Kays of Grantham

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FREE LOCAL DELIVERY

6 Mile Radius of Grantham

FREE UK DELIVERY

When you spend over £45.00

DELIVERY & RETURNS POLICY

DELIVERY & RETURNS POLICY

Delivery Options:

We aim to ship orders with 1-3 working days but this might be slightly longer during busy times.

We offer standard delivery within the UK £3.95 and free UK delivery with sales over £35.00. 

Delivery once shipped is usually by Hermes courier.  Once dispatched it should reach you between 3–5 working days.  Please allow up to 7 days for your order to arrive before contacting us.   If you have any queries regarding your order or delivery status, please email info@kaysofgrantham.co.uk

Free Local Delivery:

We offer a free local delivery service within a 6 mile radius of Grantham.  Local deliveries are usually made between 6pm and 8pm Monday – Saturday and we will get in touch with you to arrange your delivery time.

Click & Collect:

Goods purchased may be collected from Kays of Grantham during opening hours.  Please collect your order within 14 working days of receiving your “order is completed” email.  After 14 days your order will be cancelled and refunded.  Please Note: Refunds cannot be offered in our shop for online orders. Unfortunately we do not offer refund on any orders in store, however, we can offer an exchange and/or store credit note.    

Returns & Exchanges:

We really hope that you love your order, but if you are not happy with your purchase, it is no problem to make a return to Kays of Grantham.  We are here for you all the way!  We want to make your return hassle free, and as quick as possible, so by following these steps we can achieve this.  Please make sure you have read all returns information and ensure that you have followed the correct procedure, and that you are aware of the timelines involved. Please note: Sale items are non refundable.

Postal Procedure:

1) Please post back your return to the address below. We recommend that you use 2nd Class Signed For by Royal Mail to return your parcel. This is the cheapest and safest tracked service.

There is no need to provide any information inside your return, the only thing we require to make your refund is to email info@kaysofgrantham.co.uk with your:

  1.  Order Number 
  2.  Postal Tracking code or a photo of the receipt
  3.  What you have returned & Why (if there is a fault, please give details)

Once you have posted your item via tracked delivery, you MUST submit the above information to us in order for a refund to be possible.

Kays of Grantham cannot be held responsible for any loss that may occur within the postal system during your returns journey to us, and we cannot reimburse if the package is lost.  By sending your item via signed for service, and presenting the posting receipt to us as soon as you have posted you will be able to trace your return.  This will give you peace of mind that it has reached our premises and that the return will be insured in case of loss or damage by the postal courier.

We want you to be 100% happy with your order.

You can return any item you don’t wish to keep, we just ask that unsuitable items must be: 

  1. Returned within 14 days of receipt for a refund or exchange. Please note that the 14 days begins from the day after you receive your parcel.
  2.  In their original condition, unworn & unwashed.
  3.  Items must have all tags still attached.
  4.  Please ensure no items are marked by make up, false tan or creams.  We ask for care to be taken when trying your items on.

We reserve the right not to refund you if an item is returned to us after the 14 calendar day timescale – when a refund or exchange will not be possible the item will be returned to you, unless the item is faulty, not fit for purpose, or not as described.

It is also important that you are aware that the cost of returns must be paid for by the customer, unless the item is faulty or incorrect. In this case, please contact info@kaysofgrantham.co.uk with details, photos and order number so we can investigate and resolve this for you.  All incorrect/ faulty items must be sent back by 2nd Class Signed For post in order for us to cover the return postal fees if applicable.

Returns Address:  Kays of Grantham, 74 Westgate, Grantham, Lincolnshire.  NG31 6LA.  

Local Delivery Procedure:

You can return any item you don’t wish to keep to the shop.  We just ask that unsuitable items must be: 

  1.  Returned within 14 days of receipt for a refund or exchange. Please note that the 14 days begins from the day you receive your parcel.
  2.  In their original condition, unworn & unwashed
  3.  Items must have all tags still attached.
  4.  Please ensure no items are marked by make up, false tan or creams.  We ask for care to be taken when trying your items on.

We reserve the right not to refund you if an item is returned to us after the 14 calendar day timescale – when a refund or exchange will not be possible and the item will be returned to you, unless the item is faulty, not fit for purpose, or not as described

Exchanges:

If you wish to exchange your item, then please follow the same steps as above, then email us with your exchange choice along with your returns tracking info. Please allow up to 7 days for exchanges to be processed.